To our customers and friends:
With the Coronavirus (COVID-19) a dominant topic in the news and in our communities, I want to provide you, our valued customer, with an update on how Southeastern Bank is working to continue to meet your financial needs at this challenging time.
Our highest priorities are the health and safety of our staff, our customers and the well-being of the communities we serve. To that end, like many banks, we have activated our Pandemic Contingency Plan as a precautionary step in response to COVID-19. Our Plan follows guidance from the Centers for Disease Control and Prevention (CDC), state and local public health agencies and our bank regulatory authorities. Invoking the Plan ensures that we have the right level of resources and risk management devoted to your health and safety while maintaining banking operations during this time of public health and economic stress. Unlike the common flu, there are enough unknowns that caution is warranted, and we will adjust our Plan as needed.
While not a comprehensive list, the Plan calls for:
- Increased cleaning and sanitization efforts in our locations while reinforcing healthy habits for our staff;
- Keeping our products and services fully available to you, through our branches and 24/7 through digital banking;
- Monitoring the financial markets and discussing options for customers to meet their changing financial needs;
- Limiting business-related travel until further notice and using teleconference capabilities instead; and
- Enhanced risk monitoring and management.
Southeastern Bank has been serving our customers for more than 130 years, and in that time, we have navigated numerous economic and environmental issues that have impacted our customers, our employees and our broader community. Our objectives are not only an exercise in limiting business disruption, but of leadership in a time of need. We are in this together, and if there is anything that we can do to assist, please do not hesitate to contact us.
As always, thank you for the opportunity to serve you.
Cornelius P. Holland III