Southeastern bank has partnered with SHAZAM, our debit card provider, to implement FICO® Falcon Fraud Manager®. This is an added service to help guard your debit card against fraudulent activity. The Falcon software helps identify and reduce fraud risk by detecting potentially fraudulent PIN-based and signature-based debit transactions. This service has a proven reputation of helping minimize payment card fraud losses and is automatically included free with your debit card. (If your card or transaction has been blocked due to suspicious activity, contact a SHAZAM fraud specialist at 1.866.508.2693.)
Falcon Fraud Manager® maintains a 24/7 watch on your account. If suspicious activity is detected on your debit card, you will be contacted by a SHAZAM fraud specialist, calling on behalf of Southeastern Bank, to verify the transaction(s) in question. For high-risk scenarios, activity on your card will be immediately suspended until a SHAZAM fraud specialist can talk to you to determine if the activity is fraudulent or not. If SHAZAM is unable to reach you, they will leave a message with their contact information. This process has saved customers thousands of dollars in potential loss.
To ensure we can reach you promptly if fraudulent activity is suspected, we need to have current contact information at all times, including your primary and secondary phone numbers as well as your mailing address. If your information changes, please contact us immediately. Remember: We will NEVER ask for your debit card or personal identification number (PIN) to verify your identity.
If your card or transaction has been blocked due to suspicious activity, contact a SHAZAM fraud specialist at 1.866.508.2693. We strongly recommend storing this number in your phone for easy access. A few tips to keep in mind:
- Always alert Southeastern Bank when you plan to travel out of the country
- Carry several forms of payment in case your debit card is blocked from fraudulent transactions.
We pride ourselves at Southeastern Bank on going above and beyond to keep your accounts and finances secure, and Falcon Fraud Manager® is the latest partnership designed to do just that. Call us with any questions you may have – we look forward to hearing from you.
About Us: Southeastern Bank, established in 1888, has a long history of serving its customers and communities. From checking accounts and loans to investments and more, Southeastern Bank has the financial products you need most. Southeastern Bank has 10 locations throughout coastal Georgia and northeast Florida that include Brunswick, Callahan, Darien, Eulonia, Folkston, Hilliard, Kingsland, Nahunta, Richmond Hill and St. Simons Island.
