Platform Upgrade: Important Customer Information

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Platform Upgrade: Important Customer Information

Southeastern Bank is implementing a major technology upgrade that will transform your banking experience. The transition from our existing system to our new system begins the afternoon of Thursday, August 3rd and will be completed Monday, August 7th.

The information below is your guide to our new banking platform. We are excited about the enhancements our customers will enjoy after implementation is complete. The new platform means changes for internet banking, mobile banking and voice banking, as well as the timing of mailed statements and eStatements during the transition. Bill pay, debit cards and ATMs will not be affected.

As a Southeastern Bank customer, it is very important you read the information below to understand the rollout of the new platform, learn about the new login information, see what changes affect you and review the timeline.

New Platform Enhancements for Mobile and Online Banking include a more modern user interface for a better user experience, the availability of positive pay for commercial customers and in September, the ability to initiate Conversations within the app. Additional overall upgrades include easier onboarding of new deposit accounts in branches and by early 2024, the ability to open deposit accounts online.

Have Questions? We’re Here to Help! Call us at 1.855.526.0252. Beginning August 3, our help line will be open until 8 p.m. for a few weeks, including Saturday and Sunday. CLICK HERE to  learn more about the new platform, including what is changing and how the changes impact you. 

About Us: Southeastern Bank, established in 1888, has a long history of serving its customers and communities. From checking accounts and loans to investments and more, Southeastern Bank has the financial products you need most. Southeastern Bank has 10 locations throughout coastal Georgia and northeast Florida that include Brunswick, Callahan, Darien, Eulonia, Folkston, Hilliard, Kingsland, Nahunta, Richmond Hill and St. Simons Island.